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We do not possess information that would enable us to identify a user by an IP and timestamp produced as part of an investigation. The BVI is a small, independent nation in the Caribbean renowned as an offshore jurisdiction with strict privacy regulations and no data retention laws. We use 3rd party website analytics tools such as Google Analytics.Express VPN IPs are shared among customers, and we don’t have the ability to match a customer to an IP address. We use Zendesk for support tickets and Snapengage for live chat. Information about how you use the VPN itself (such as browsing history, traffic data or DNS queries) is never revealed to 3rd parties and is never logged or stored by Express VPN. As we are a network service provider rather than a content host, there is nothing to take down.We run our own zero-knowledge DNS on every server (no 3rd party DNS). Express VPN has thousands of high speed servers in 145 locations across 94 countries.See the full list here (TF note: some of these locations are virtual, see this explanation for more detail).This is one of the most significant advantages of our BVI jurisdiction.A court order would need to take place in the BVI for it to be legally valid.
We are in the business of keeping our customers private and secure.
Unfortunately, however, not all VPN services are as private as you might think. Providers who didn’t answer our questions directly or failed by logging extensively were excluded. We do not store any logs relating to traffic, session, DNS or metadata. Additionally, since we operate from the countries with the strongest of consumer protection laws, our beloved customers are able to purchase with confidence. All of our VPN systems and tools are proprietary and maintained in house.
In fact, some are known to keep extensive logs that can easily identify specific users on their network. Which payment systems do you use and how are these linked to individual user accounts? What is the most secure VPN connection and encryption algorithm you would recommend to your users? How do you currently handle IPv6 connections and potential IPv6 leaks? Do you have physical control over your VPN servers and network or are they hosted by/accessible to a third party? We specifically chose to leave room for detailed answers where needed. There are no logs for any person or entity to match an IP address and a timestamp to a user of our service. We utilize some third-party tools in order to provide a better customer experience.
Our apps are designed to make it easy for users to choose a VPN location and get connected.
They also offer much better security and privacy protection than manually configuring a VPN.